If you are looking for our terms and conditions on Spark courses or programmes please refer to the link provided. Our full privacy information is provided in English with a summary in Spanish (en español al final) at the bottom.

Privacy Policy

Last updated: 24th May 2018

• • • This Privacy Policy applies to the sparkspanish.com / sparklanguages.com / spanishschooltours.com / spanishinsummer.com and viajesescolares.es websites. Spark Languages (known hereafter as “Spark”, “we,” or “us”) knows that you care how information about you is used and shared. This Privacy Policy explains what information of yours will be collected by Spark on any of the named websites when you access the website and related services (including through the websites of our partners), how the information will be used, and how you can control the collection, correction and/or deletion of information. We strive to conform with Spanish and European Data Protection laws and as such we comply with the provisions of the Spanish Statutory Law 15/1999 and the General Data Protection Regulation (GDPR).
    • Nombre: Spark LanguagesNIF: B72180144Domicilio fiscal: Calle de los Espadas 6, El Puerto de Santa MariaTeléfono: 0034956003300Email: info@sparklanguages.com
  • We strive to conform with Spanish and European Data Protection laws and as such we comply with the provisions of the Spanish Statutory Law 15/1999 and the General Data Protection Regulation (GDPR).We will only collect, process or retain any personal information about you, or share such information with third parties, when it is necessary for us to do so in order to provide our services to you, where we have your consent or where we have any other legal basis to do so.

    Our privacy policies will be over ridden when the safety and welfare of the children are at stake or if we are required to do so by law. We give the highest possible priority to the safety and welfare of children and will in all circumstances cooperate with police and government authorities in combating any and every attempt to harm or pursue sexual relations with minors.

    How do we use your personal information

    (a) We use the information that we collect to operate and maintain our website, to respond to your questions and concerns, and allow you to apply to work with us. The legal basis for this includes:

    • Spanish Statutory Law 15/1999, 34/2002,
    • Spanish law 34/2002, 11th June, from the Servicios de la Sociedad de la Información y Comercio Electrónico (LSSICE o LSSI)
    • General Data Protection Regulation (GDPR).

    (b) If you have given your consent, we use the information that we collect to send you marketing communications in our newsletter. The legal basis for this includes:

    • Spanish Statutory Law 15/1999, 34/2002,
    • Spanish law 34/2002, 11th June, from the Servicios de la Sociedad de la Información y Comercio Electrónico (LSSICE o LSSI)
    • General Data Protection Regulation (GDPR).

    (c) For the process of your information to be apply to consider applications to work with us, contract staff, and all labour related activities. The legal basis for this includes:

    • Data processing related to labor: Spanish Royal Legislative Decree 2/2015, of October 23.
    • Prevention of Labor Risks: Spanish Law 31/1995, of November 8 of Prevention of Labor Risks.
    • Provision of information to the entities managing the economic benefits of the Social Security in accordance with the General Law of Social Security.
    • Communication of your data when requested by the Labor Inspectorate: Spanish Law 42/1997, of 14 November, regulating the Labor Inspection.
    • Tax obligations of the entity, in accordance with the Spanish General Tax Law.

    (d) We also use the information that we collect to help our customers improve their website(s).

    (e) In the case that a future employer may request a reference from an employee in the future.

     

    What personal data we collect

    General Contact

    Correspondence by email, social media, etc. is process via our help desk application Zendesk. Although the information is processed by Zendesk it is controlled by Spark. For more information on Zendesk privacy page please visit the provided page or contact us at info@sparklanguages.com.

     

    Contact forms

    By filling in the contact form with their Data, the User authorizes this Website to use these details to reply to requests for information, quotes or any other kind of request as indicated by the form’s header.

    Personal Data collected: Email address, First name, Last name.

    Our contact forms are linked to formstack where your personal information will be sent and stored. For more information on Formstack privacy page please visit the provided page or contact us at info@sparklanguages.com.

     

    Application forms

    Whenever a user completes an application form to work with us, we will collect all of the information on that form in order to consider them for a position to work with us. The information contained on application forms can include name, date of birth, email address, email, phone numbers, gender, photograph, nationality, country and city of residence, next of kin details, previous work history, and curriculum vitae.

    All of our application forms are created and managed through Formstack. For more information on Formstack privacy page please visit the provided page or contact us at info@sparklanguages.com.

     

    Contract Accepting Forms

    Candidates that are offered a position will be asked to upload certain information. Apart from the information mentioned in the “Application Forms” section we may also request and retain:

    • The information contained in your criminal background check or any information which is derived from third parties to which this documentation is submitted;
    • Copies of your passport, driving licence and/or other identity documents;
    • Dietary and Medical information which can be passed onto our catering services;
    • Copies of your travel to/from camp.

    All of our contract acceptance and interview forms are created and managed google apps. For more information  please visit their privacy statement (https://policies.google.com/privacy) or contact us at info@sparklanguages.com.

     

    Comments

    When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

    An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

     

    Embedded content from other websites

    Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

    These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

     

    Analytics + Monitoring

    Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google utilizes the Data collected to track and examine the use of this Website, to prepare reports on its activities and share them with other Google services. Google may use the Data collected to contextualize and personalize the ads of its own advertising network. This website is hosted on wordpress.com which not only hosts the website, but also provides functionality and web analysis. For more information or to opt-out, please visit the respective website(s) of these vendors or contact us at  info@sparklanguages.com.

     

    Managing Contacts and Sending Messages

    Spark uses Mailchimp to manage a database of email contacts for the purposes of promotional emails. These services may also collect data concerning the date and time when the message was viewed by the User, as well as when the User interacted with it, such as by clicking on links included in the message. All users can unsubscribe for these emails by clicking unsubscribe on any email or emailing info@sparklanguages.com. For more information or to opt-out, please visit the respective website(s) of these vendors or contact us at info@sparklanguages.com.

     

    Social Media Widgets

    Our Site includes social media features, such as the Facebook Like button and other widgets, that run on our Site. These features may collect your IP address and which page you are visiting on our Site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these features are governed by the privacy policy of the organization providing it.

     

    Information and Data Collected While Studying or Working with us:

    • While studying or working with us we may take photographs and videos taken of you and upload to this or any other Spark website or social media to be used for marketing purposes;
    • Any comments made by you about our programmes for publication on the Spark websites or for any other marketing purposes;
    • Correspondence you have with us;
    • Complaints that you make, or relating to complaints that others make that involve you;
    • Information that enables us to keep in touch with you as an past staff member of our programmes (you would have the right to opt out of these);
    • Other information that we may be given or provided by you or by third parties in connection with your involvement in a Programme;

     

    How we share your data

     

    Personally Identifiable Information:

    Spark will not rent or sell your personally identifiable information to others. We may store personal information in locations outside of our direct control (for instance, on servers or databases co-located with hosting providers).

    Any personally identifiable information you elect to make publicly available on our Sites, such as posting comments on our blog page, will be available to others. If you remove information that you have made public on our Sites, copies may remain viewable in cached and archived pages of our Sites, or if other users have copied or saved that information. Our blog is managed by a third party application (WordPress.com) that may require you to register to post a comment. We do not have access or control of the information posted to the blog. You will need to contact or login into the third party application if you want the personal information that was posted to the comments section removed. To learn how the third party application uses your information, please review their privacy policy.

    Non-Personally Identifiable Information:

    We may share non-personally identifiable information (such as anonymous usage data, referring/exit pages and URLs, platform types, number of clicks, etc.) with interested third parties to help them understand the usage patterns for certain Spark services. Non-personally identifiable information may be stored indefinitely.

    Instances Where We Are Required To Share Your Information:

    Spark will disclose your information where required to do so by law, if subject to subpoena or other legal proceeding or if we reasonably believe that such action is necessary to (a) comply with the law and the reasonable requests of law enforcement; (b) to enforce our Terms of Service or to protect the security or integrity of our Service; and/or (c) to exercise or protect the rights, property, or personal safety of Spark students, families or employees.

    What Happens In The Event Of A Change Of Control:

    We may buy or sell/divest/transfer the company (including any shares in the company), or any combination of its products, services, assets and/or businesses. Your information such as customer names and email addresses, and other User information related to the Spark service may be among the items sold or otherwise transferred in these types of transactions. We may also sell, assign or otherwise transfer such information in the course of corporate divestitures, mergers, acquisitions, bankruptcies, dissolutions, reorganizations, liquidations, similar transactions or proceedings involving all or a portion of the company. You will be notified via email and/or a prominent notice on our Site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

    Testimonials:

    We display personal testimonials of satisfied customers on our Site in addition to other endorsements. With your consent, we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at info@sparklanguages.com.

    Storage and Processing

    Your information collected through the Spark websites may be stored and processed in the United States, Europe, or any other country in which Spark, affiliates or service providers maintain facilities. Spark may transfer information that we collect about you, including personal information, to affiliated entities, or to other third parties across borders and from your country or jurisdiction to other countries or jurisdictions around the world. If you are located in the European Union or European Econonmic Area, please note that we will not transfer information, including personal data, to a country outside of the European Union or European Economic Area.

     

    Access to Your Information

    An individual who is a current or former Spark applicant who seeks access or wishes to correct, amend or delete inaccurate data should direct their query to info@sparklanguages.com. If we receive a request under this provision, we will acknowledge it within seventy-two (72) business hours and handle it promptly.

    We will retain personal data we process on behalf of our customers for as long as needed to provide our services. Spark will retain this personal information as necessary to comply with our legal obligations, resolve disputes and enforce our agreements.

     

    How We Protect Your Information.

    Spark is concerned with protecting your privacy and data, but we cannot ensure or warrant the security of any information you transmit to Spark may not be accessed, disclosed, altered or destroyed by breach of any of our industry standard physical, technical or managerial safeguards. When you enter sensitive information (such as log in credentials) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL). No method of transmission over the Internet or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Site, you can contact us at info@sparklanguages.com. We use an outside help platform, form applications and applicant tracking software. These companies do not retain, share, store or use personally identifiable information for any other purposes.

    Compromise of Personal Information. In the event that personal information is compromised as a breach of security, Spark will promptly notify our applicants in compliance with applicable law.

     

    Children’s Privacy.

    Protecting the privacy of young children is especially important. For that reason, Spark does not knowingly collect or solicit personal information from anyone under the age of 14. In the event that we learn that we have collected personal information from a child under age 14, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 14, please contact us at info@sparklanguages.com.

     

    Links to Other Web Sites.

    We are not responsible for the practices employed by websites or services linked to or from the website, including the information or content contained therein. Please remember that when you use a link to go from the website to another website or service, our Privacy Policy does not apply to third-party websites or services. Your browsing and interaction on any third-party website or service, including those that have a link or advertisement on our website, are subject to that third party’s own rules and policies.

     

    Notification Procedures.

    It is our policy to provide notifications, whether such notifications are required by law or are for marketing or other business related purposes, to you via email, written or hard copy notice, or through conspicuous posting of such notice on the Service, as determined by Spark in its sole discretion. We reserve the right to determine the form and means of providing notifications to you, provided that you may opt out of certain means of notification as described in this Privacy Policy.

     

    Your Choices About Your Information.

    You can contact us directly at  info@sparklanguages.com.We will acknowledge your request within seventy-two (72) hours and handle it promptly.

    Data protection law gives you a range of rights in connection with our processing of your personal data. In this regard, you have the right to request that we rectify or delete the personal data or restrict the processing of your personal data, if you think they are inaccurate. Furthermore, you have the right to object against the processing based on our legitimate interests as a legal basis. We are required to assess and act on your request. Additionally, you also have the right to data portability if it should become relevant. You have a right to lodge a complaint with your local supervisory authority. The contact information of the Spanish Data Protection Agency is: C / Jorge Joe, 6. 28001 – Madrid. Telephone: +34 901 100 099. Website: https://www.agpd.es. If you have any questions about this Privacy Policy or your rights under data protection law, you can contact our Employment Data Protection Officer: 

    • Nombre: Spark LanguagesNIF: B72180144Domicilio fiscal: Calle de los Espadas 6, El Puerto de Santa MariaTeléfono: 0034956003300Email: info@sparklanguages.com

    Changes to Our Privacy Policy.

    All changes to this Privacy Policy are effective when they are posted on this page. When we change the policy in a material manner, we will let you know via email and/or a prominent notice on our Site, prior to the change becoming effective and update the ‘effective date’ at the top of this page.

    If you have any questions about this Privacy Policy, the practices of this Site, or your dealings with this website, please contact us a t info@sparklanguages.com.

    Nombre: Spark Languages

    NIF: B72180144

    Domicilio fiscal: Calle de los Espadas 6, El Puerto de Santa Maria

    Teléfono: 0034956003300

    Email: info@sparklanguages.com

Cookies

• Our websites, along with most other major websites, use ‘Cookies’. Cookies are pieces of information that a website transfers to the cookie file on your computer’s hard disk. Cookies enable users to navigate around websites and (where appropriate) enable us to tailor the content to fit the needs of visitors who have accessed the site and help us improve the user experience. Without cookies enabled we cannot guarnatee that the website and your experience whilst visiting are as we intended it to be.
• Our website cookies do not collect personally identifiable information and no information is passed to third parties.
  Some of the functions that we use cookies for are:
  * In our online shopping cart: for security to protect you and prevent fraudulent activity. Witout cookies enable you will not be able to use our online shopping cart;
  * within our online forms: without cookies enabled you will not be able to contact us via our forms or apply for our products.
  * On our website in general: to improve your experience of the website by tracking how visitors reach our site and the path they take through it to help us improve our service to you. In this way we can analyse how users use the site and also we can monitor and manage our website traffic.
  * Cookies on our website also allow us to understand how our advertising campaigns are working in order to improve future offers and promotions.
• The Spark websites use two types of cookies:
  * session cookies: these are temporary cookies, which only exist in the period you access the website, until you close the browser. These type of cookies help the Spark websites remember what you chose on the previous page, thereby avoiding having to re-enter information.
  * persistent cookies: these are cookies which remain on your device after you have visited our website. These cookies help us identify you as a unique visitor. The length of time a cooking will remain on your device will depend on the type of cookie. On our website these cookies do not contain personal information and cannot be used to identify you.

En Español – acutualizado 24.05

AVISO LSSI-CE Y PROTECCIÓN DE DATOS

En cumplimiento del Art .10 de la Ley 34/2002 de 11 de Julio de Servicios de la Sociedad de la Información y de Comercio Electrónico se informa a todos los lectores y usuarios de la presente website que el contenido del dominio:

Política de Privacidad (El Responsable = Empresa Spark Languages)

De conformidad con lo dispuesto en la Ley Orgánica 15/1999, de Protección de Datos de Carácter Personal (LOPD) y su normativa de desarrollo, el responsable del sitio web, en cumplimiento de lo dispuesto en el Art. 5 y 6 de la LOPD, informa a todos los usuarios del sitio web que faciliten o vayan a facilitar sus datos personales, que estos serán incorporados en un fichero automatizado debidamente inscrito en la Agencia Española de Protección de Datos propiedad de EL RESPONSABLE para las siguientes finalidades:

1. Remisión de comunicaciones comerciales publicitarias por e-mail, fax, SMS, MMS, comunidades sociales o cualesquier otro medio electrónico o físico, presente o futuro, que posibilite realizar comunicación comerciales. Dichas comunicaciones comerciales serán relacionadas sobre productos o servicios ofrecidos por EL RESPONSABLE así como por parte de los colaboradores o partners con los que éste hubiera alcanzado algún acuerdo de promoción comercial entre sus clientes.
2. En este caso, para los efectos de la prestación de los servicios derivados de la solicitud de información a través del formulario para la solicitud de información para la compra o presupuestos, el usuario acepta la cesión a terceros de los datos que voluntariamente ha proporcionado que sean estrictamente necesarios para el cumplimiento del servicio solicitado. En todo caso las comunicaciones comerciales serán realizadas por parte del prestador y serán de productos y servicios relacionados con el sector del prestador.
3. Realizar estudios estadísticos.
4. Tramitar encargos, solicitudes o cualquier tipo de petición que sea realizada por el usuario a través de cualquiera de las formas de contacto que se ponen a disposición del usuario en el sitio web de la compañía.
5. Remitir el boletín de noticias de la página web.

EL RESPONSABLE informa y garantiza expresamente a los usuarios que sus datos personales no serán cedidos en ningún caso a terceras compañías, salvo a los sujetos y en los supuestos concretos en que dicha cesión se encuentre amparada por la LOPD. Sin embargo, y sin perjuicio de lo anterior, a los efectos de la prestación de los servicios derivados de la solicitud de información a través del formulario para la solicitud de información para la compra o presupuestos, el usuario acepta la cesión a terceros de los datos que voluntariamente ha proporcionado que sean estrictamente necesarios para el cumplimiento del servicio solicitado.

Todos los datos solicitados a través del sitio web son obligatorios, ya que son necesarios para la prestación de un servicio óptimo al usuario. En caso de que no sean facilitados todos los datos, EL RESPONSABLE  no garantiza que la información y servicios facilitados sean completamente ajustados a sus necesidades.

EL RESPONSABLE garantiza en todo caso al usuario el ejercicio de los derechos de acceso, rectificación, cancelación, información y oposición, en los términos dispuestos en la legislación vigente. Por ello, de conformidad con lo dispuesto en la Ley Orgánica 15/1999, de Protección de Datos de Carácter Personal (LOPD) podrá ejercer sus derechos remitiendo una solicitud expresa, junto a una copia de su DNI, a través de los siguientes medios:

1. E-Mail: Dirección indicada abjo de EL RESPONSABLE
2. Correo Postal: Dirección indicada abajo de EL RESPONSABLE

Del mismo modo, el usuario podrá darse de baja de cualquiera de los servicios de suscripción facilitados haciendo clic en el apartado darse de baja de todos los correos electrónicos remitidos por parte del prestador.

EL RESPONSABLE  se compromete a tratar sus datos de forma absolutamente confidencial y exclusivamente para las finalidades indicadas.EL RESPONSABLE  le informa de que tiene implantadas las medidas de seguridad de índole técnica y organizativas necesarias que garanticen la seguridad de sus datos de carácter personal y eviten su alteración, pérdida, tratamiento y/o acceso no autorizado. Todo ello de conformidad con lo previsto en el Art. 9 LOPD y en el Real Decreto 1720/07, de 21 de diciembre, por el que se aprueba el Reglamento de Desarrollo de la Ley Orgánica de Protección de datos de carácter personal

SEGURIDAD

El sitio web utiliza técnicas de seguridad de la información generalmente aceptadas en la industria, tales como firewalls, procedimientos de control de acceso y mecanismos criptográficos, todo ello con el objeto de evitar el acceso no autorizado a los datos. Para lograr estos fines, el usuario/cliente acepta que el prestador obtenga datos para efectos de la correspondiente autenticación de los controles de acceso.

En la web no es necesaria la introducción de datos personales de carácter alto (salud, ideología,…)  y por ello no usa el protocolo de seguridad (Https://,…), de tal forma que rogamos a los usuarios que se abstengan de incluir datos de carácter alto en los formularios.

Uso de Cookies y del fichero de actividad

EL RESPONSABLE por su propia cuenta o la de un tercero contratado para la prestación de servicios de medición, pueden utilizar cookies cuando un usuario navega por el sitio web. Las cookies son ficheros enviados al navegador por medio de un servidor web con la finalidad de registrar las actividades del usuario durante su tiempo de navegación.

Las cookies utilizadas por el sitio web se asocian únicamente con un usuario anónimo y su ordenador, y no proporcionan por sí mismas los datos personales del usuario.

Mediante el uso de las cookies resulta posible que el servidor donde se encuentra la web, reconozca el navegador web utilizado por el usuario con la finalidad de que la navegación sea más sencilla, permitiendo, por ejemplo, el acceso a los usuarios que se hayan registrado previamente, acceder a las áreas, servicios, promociones o concursos reservados exclusivamente a ellos sin tener que registrarse en cada visita. Se utilizan también para medir la audiencia y parámetros del tráfico, controlar el progreso y número de entradas.

El usuario tiene la posibilidad de configurar su navegador para ser avisado de la recepción de cookies y para impedir su instalación en su equipo. Por favor, consulte las instrucciones y manuales de su navegador para ampliar esta información.

Para utilizar el sitio web, no resulta necesario que el usuario permita la instalación de las cookies enviadas por el sitio web, o el tercero que actúe en su nombre, sin perjuicio de que sea necesario que el usuario inicie una sesión como tal en cada uno de los servicios cuya prestación requiera el previo registro o “login”.

Las cookies utilizadas en este sitio web tienen, en todo caso, carácter temporal con la única finalidad de hacer más eficaz su transmisión ulterior. En ningún caso se utilizarán las cookies para recoger información de carácter personal.

Definición y funciones de las cookies.

Una cookie es un fichero que se descarga en el equipo del usuario al acceder a determinadas páginas web. Las cookies permiten a una página web, entre otras cosas, almacenar y recuperar información sobre los hábitos de navegación del usuario o de su equipo y, dependiendo de la información que contengan y de la forma en que utilice su equipo, pueden utilizarse para reconocer al usuario.

Revocación y eliminación de cookies.

El usuario puede permitir, bloquear o eliminar las cookies instaladas en el equipo mediante la configuración de las opciones del navegador instalado, en caso que no permita la instalación de cookies en su navegador es posible que no pueda acceder a alguna de las secciones de nuestra web. Puede encontrar información sobre cómo configurar las cookies según el navegador utilizado en los siguientes enlaces (enlaces válidos a la fecha de edición del presente texto)

Para más información sobre como bloquear el uso de la cookies puedes hacerlo a través del Explorer pulse aquí.

Para más información sobre como bloquear el uso de la cookies puedes hacerlo a través del Chrome pulse aquí.

Para más información sobre como bloquear el uso de la cookies puedes hacerlo a través del Firefox pulse aquí.

Para más información sobre como bloquear el uso de la cookies puedes hacerlo a través del Safari pulse aquí.

Para más información sobre como bloquear el uso de la Cookies de Remarketing puedes hacerlo a través del Google pulse aquí.

Terceros prestadores de servicios.

En concreto los terceros prestadores de servicios con los que hemos contratado algún servicio son formstack, mailchimp, zendesk y freshbooks all fully compliant with all forms GDPR.

Para más información sobre el uso de cookies en nuestro Sitio Web puede solicitárnosla por email indicado arriba.

Al utilizar este Sitio Web el Usuario consiente el tratamiento su información por Google y el Titular en la forma y para los fines arriba indicados.

Tiene como responsable a:

Nombre: Spark Languages

NIF: B72180144

Domicilio fiscal: Calle de los Espadas 6, El Puerto de Santa Maria

Teléfono: 0034956003300

Email: info@sparklanguages.com

Arriba referido como EL RESPONSABLE.